Problems and Solutions

Problem:
"System" process is using 100% of CPU. This is probably caused by failed print jobs that are stuck in the queue. Most common when a user has a home printer and an office printer connected to a laptop.

Solution:
1.) Stop the print spooler service.
2.) delete all files in C:\Windows\system32\spool\PRINTERS.
3.) restart the print spooler service.

Problem:
Clicking a "mailto" link causes multiple IE windows to open (60+). This problem seems to be associated exclusively with Outlook.

Solution:
1.) Set default mail client to something else (ie Outlook Express).
2.) Click on a mailto link, forcing that program to open.
3.) Reset the default mail client back to what it was.

Problem:
IE text size does not stick when a user changes it. This problem seems to be associated with Eudora 4.2 or greater.

Solution:
In Eudora, go to Tools-Options-Viewing Mail and uncheck "Use Microsoft's viewer"